Get in Touch With Us
Got a question about something you have read on madaboutslots.co.uk, spotted an error, or want to suggest a casino we should look at? This page explains how to get in touch and what kind of enquiries we can actually help with.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and a real person will read it — we do not rely on automated replies to close out enquiries. Include a short summary of what your message is about in the subject line, since this helps us route it to the right person and get back to you sooner.
We aim to respond within two working days. During busier periods it can take a little longer, so please bear with us.
What We Can Help With
We cover casinos operating outside the UK's self-exclusion scheme, along with the wider world of online casino sites, betting sites and slots aimed at a GB audience. Common reasons readers write in include:
- Questions about a specific brand — if you want more detail on how a site like Betmica, Kikibet or Betninja handles bonuses, payments or games, ask and we will point you to the right information or update our coverage.
- Corrections — bonus terms, wagering requirements and offer values change often. If something on the site looks out of date, flagging it helps us keep our rankings and reviews accurate.
- Suggestions for coverage — if there's a new casino, a payment method, or a topic around non GamStop casinos you think we should cover, we're happy to hear it.
- Partnership or editorial enquiries — if you represent an operator or affiliate programme, tell us who you are and what you're proposing.
- General feedback — good or bad, feedback from readers shapes how we test and rank sites.
We are not able to intervene in disputes between a reader and a casino operator, process withdrawals, or access anyone's account on a third-party site — those matters need to go directly to the casino's own support team.
What We Can't Help With
We are an independent information and comparison resource, not a casino operator, payment processor or regulator. That means we cannot:
- Verify or process your account, deposits or withdrawals at any casino
- Guarantee the outcome of a bonus claim or a dispute with an operator
- Advise on legal or tax matters connected to gambling
If your enquiry concerns a live issue with a specific site, contact that operator's own support channel first — details are usually listed in their account or help section.
A Note on Responsible Gambling
If you or someone you know is struggling with gambling and wants to talk about it, please say so in your message. We will point you towards independent support organisations rather than attempt to advise on this ourselves. Gambling should always be treated as entertainment, and every reader engaging with any site we cover, including those featured on our list of non GamStop casinos, must be 18 or over.
Keeping Our Content Accurate
Our reviews and rankings depend on accurate, current information, and reader input is a genuine part of that process. If something we've published seems wrong, incomplete, or has changed since we last checked it, telling us helps every other reader who visits the page after you. Thank you for taking the time to reach out — we do read every message.